Shipping policy

At Cacari Health, we are dedicated to providing you with high-quality health products and ensuring a seamless shopping experience. This shipping policy outlines the terms and conditions that govern the shipment of products purchased from our online store.

1. Order Processing Time

  • Processing Duration: All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
  • Order Cut-Off Time: Orders placed after 2 PM (Your Time Zone) will be processed the next business day.

Note: During high-volume periods (e.g., holidays, sales events), processing may take an additional 1-2 business days.

2. Shipping Methods & Delivery Times

We offer a standard version for delivery times.

Please note that delivery times are estimates and may vary due to factors beyond our control.

3. Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout.

International shipping rates vary based on destination and will be calculated at checkout.

4. International Shipping

We currently ship to the following countries:

  • United States

Customs, Duties, and Taxes:

Cacari Health is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your package through the carrier's website.

6. Shipping Restrictions

  • P.O. Boxes and APO/FPO Addresses: We do not ship to P.O. Boxes or military addresses.
  • Product Restrictions: Certain products may be restricted in specific regions due to local regulations.

7. Delayed or Lost Shipments

  • Delayed Shipments: If your shipment is delayed, please contact the carrier with your tracking number. If you need further assistance, reach out to our customer service team.
  • Lost Shipments: If your package is lost in transit, we will do our best to assist you. Please contact us at info@cacarihealth.com.

8. Address Changes

If you need to change your shipping address, please contact us immediately at [Insert Contact Email or Phone Number]. We cannot guarantee address changes after an order has been processed.

9. Damaged Items

If you receive a damaged item, please contact us within 48 hours of delivery with photos of the damage. We will work with you to resolve the issue promptly.

10. Returns and Exchanges

For information on returns and exchanges, please visit our Return Policy.

11. Contact Us

If you have any questions or concerns regarding your order or this shipping policy, please contact us:

  • Email: info@cacarihealth.com
  • Phone: 239-404-1818
  • Office Hours: 8am-5pm Monday-Friday

Thank you for choosing Cacari Health!